Arian After-Sales Services
In order to further enhance customer satisfaction and ensure product quality, warranty and after-sales services are of great importance. In fact, as important as the quality of the purchased product is, the warranty period and the service provided are also important.
The first product is sold by the sales department and the subsequent products are sold by the after-sales service department.
Arian Manufacturing Industries, with a history of nearly 15 years of manufacturing poultry equipment, provides a 12-month warranty and 10-year after-sales service to all of its products. The warranty and after-sales service department of this factory has an independent unit, and the technical experts of this department are very successful in providing optimal services to customers. The support and after-sales service department of this factory is one of the most professional and advanced units that uses CRM software and a comprehensive and integrated customer communication system.
The warranty for all Arian Manufacturing Industries products is automatically activated at the time of purchase. In fact, at the time of purchase, the buyer’s personal information such as name, city, address, type and number of devices purchased, contact number, etc. are registered and stored in the company’s database and CRM software. Therefore, there is no need to do any special work or installation to activate Arian products.
When the buyer wants to benefit from the company’s warranty and after-sales service benefits, all the buyer’s information is displayed to the service operator during the call. Therefore, the service experts can quickly identify the customer’s needs and provide related services. It should be noted that the warranty granted to Arian’s exclusive products is unconditional and if the warranty is used, the device’s spare parts will be repaired or replaced free of charge.
After-sales service goals and technology
Arian Manufacturing Industries After-sales Service has set the following goals in its program
Helping customers to prepare for optimal work and maximize the use and utilization of the product by training farm supervisors and providing spare parts quickly and on time
Helping the product sales unit to achieve greater satisfaction from current customers, and attracting potential customers by gaining customer trust in the purchased products
Feedback on product defects to the company for continuous technical improvement
Transferring customer suggestions and criticisms to the company for analysis and taking necessary measures if necessary
Formulating and expressing the company’s strategy in after-sales service and attracting experts and installation and service specialists
Creating and organizing information infrastructure for after-sales service of the poultry house based on
Collecting information related to product defects
Establishing 24-hour live two-way contact between the customer and the company’s experts to respond to technical, educational, informational problems and possible complaints.
Training farm supervisors on how to use and maintain products for newly sold products
Responsibilities and job descriptions of the after-sales service unit
Developing quality and fast service provision across the country
Providing remote telephone consultations to resolve technical problems in the shortest possible time to prevent customer time wastage
Attending the farm site to resolve technical problems in the shortest possible time
Repairing the shipped goods by expert experts in the shortest possible time
Periodic visits to farms and salons and recording reports regularly, analyzing them and presenting them to customers
Standardizing and coordinating the agency structure and providing the possibility of providing appropriate services to customers
Investigating customer opinions and satisfaction to improve performance
To contact Arian’s after-sales service unit, please contact the following number:
